Terms of service

Cancellations

Please allow 24 hours for cancellation or rearrange the therapy session.
Please note that a 100% fee applies for cancellations made with less than 24 hours’ notice.

Payment

I receive payment through cash or bank transfer.
Please note that the payment is due within 24 hours of the session. If you let me know once you have made the payment I will issue you with a receipt.

PRIVACY NOTICE

To provide you with the best service possible I need to hold your personal contact details and records of your therapy sessions. I adhere to current data protection legislation, the Data Protection Act 2018, including the General Data Protection Regulation (EU/2016/679) (the GDPR),

My lawful basis for holding and using your personal information

The GDPR states that I must have a lawful basis for processing your personal data.
If you have had therapy with me and it has now ended, I will use legitimate interest as my lawful basis for holding and using your personal information.
If you are currently having therapy or are in contact with me to consider therapy, I will process your personal data where necessary for the performance of our contract. 

How I use your information

I will never use your personal data for any purposes other than administering the therapy service that I am providing to you, i.e., to arrange, cancel, and rearrange appointments. I will only retain your personal information for as long as necessary. This is in line with guidance from the Information Commissioner’s Office.

Initial contact: When you contact me to book your first appointment I will collect some brief information to help me to process your enquiry. This will include your name so that I can book the appointment in my diary and also a contact method, for example, an email address or phone number. This information is requested so that you can be informed if I was unable to attend an appointment due to unforeseen circumstances. 

While you are accessing therapy:  Your email address and telephone number will only be used to contact you regarding appointment times unless we have agreed that I will also use your email address to email you information that is relevant to your therapy sessions.

At the beginning of your first appointment I will ask you to complete a personal details form containing your name, address, date of birth, contact information and also contact information for your GP. The form is stored in a locked filing cabinet that can only be accessed by me
Please be aware that I will not routinely contact your GP to inform your GP of your attendance as your attendance is confidential. To fulfil my duty of care towards you while also maintaining your confidentiality I will only contact your GP if it is necessary and should these circumstances arise I would discuss this with you wherever possible before contacting your GP.
I keep brief notes of our therapy sessions for the purpose of assisting our work together. The notes help me to keep track of the issues that we are working on and they are for my use only.

After therapy has ended: There are reasons why therapists are required to keep records after therapy has ended. Please note that it is a lawful obligation to keep a record of your name, and date of birth.
Five years after therapy has ended your therapy notes will be confidentially destroyed, during that seven years the time frame adheres with current industry guidelines.

Data security

I take the security of the data that I hold about you very seriously. My email account is password protected and mobile phones and laptops used to respond to your emails are password protected and have anti-virus software.

Website Visitors

My website uses Squarespace analytics, it is a service provided by Squarespace that gathers anonymous data on how people are using websites and then provides visitor statistics, details of page views etc. This service is used by many website owners as the data helps website owners to improve their websites.

Some page elements are embedded from trusted third parties to provide you with Interactive Maps. This makes the website more helpful to you as a site visitor however most of these come with their cookies. This applies to Squarespace. I do not control these cookies so I cannot guarantee what they do. In many cases the cookies are used to generate identical information to Google Analytics and indeed use Google Analytics, so opting out of Google Analytics will also opt you out of these cookies too. You can opt out of Google Analytics and other Google services here – http://tools.google.com/dlpage/gaoptout and https://www.google.com/dashboard/.

Changes to the privacy notice

This privacy notice may be updated from time to time, so please check occasionally for any updates.

Complaints

Of course, if you feel that I am mishandling your personal data in some way, you have the right to complain.
Complaints need to be sent to what is referred to in the jargon as the “Data Controller”.
That is me. Here are the details you need for that:
Vivien Menyes
Email: vmcranio@gmail.com

If you are not satisfied with my response, then you have the right to raise the matter with the Information Commissioner’s Office.